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Does your customer experience hinder your business growth?

Turn your Customer Experience into an asset with my Customer Experience Management services for businesses.


CX for Founders

Helping founders avoid the common causes of early business failures by understanding their customers, meeting their needs and building CXM capabilities. Most of all, impress investors, build customer into your culture and earn a return on your investment.

customer woes

Customer Experience Projects

Whether you want to fix a problem with your customer experience or build a new capability. I can help you design and deliver change. And, of course, realise amazing business results.

Are you a Customer Experience Professional struggling to gain traction?

Build your confidence and skills with my specialist support.

Business in growth


The expectations placed on CX professionals are always high. My mentoring programmes give you the space to explore your challenges and generate solutions; when you need more I can offer suggestions and examples from my experience.

CX Leaders

Helping you Manage CX

Perhaps you need a hand with a project – fixing a problem or building a capability? My tailored CX Management activities help you where you need help – stakeholder engagement, building a business case, introducing new capabilities or fixing an intransigent problem.

Wake up to the Power of Customer Experience

With thoughts and ideas each month to help you delight your customers and deliver amazing business results.

Specialist support to meet your needs

Voice of the Customer Workshop

Would you like to use the Voice of the Customer for growth?

Get to know your customers’ needs and how they feel about you today. I can:

  • speak with your customers (including surveys and analysis of online reviews)
  • share insights with you and your team
  • help you take action
  • make VoC a habit you manage for yourself
Customer Experience Workshops

Are you interested in learning, practising and seeing the benefits?

My masterclasses education, inspire and deliver results:

  • CX for Founders
  • Value Propositions
  • Voice of the Customer
  • Customer Journey Mapping
  • Empathy Maps
  • Project Management
  • Change Management
Value Proposition

Knowing what your customers need and how to respond is key to your growth

With my support build a value proposition that answers your customers’ needs and ensures they remember you postively, refer you to their friends and family and remain a customer.

Tired of Reading? Let’s talk about you

You have heard a lot about me. But you visited my site to learn about Customer Experience. Why is that?

Maybe you feel something is a little off with your customers. Or have heard how intentional Customer Experience Management benefits so many businesses.

Schedule a free consultation (30 minutes). There’s no obligation and you will end the call with at least one idea to change how you manage CX.

What clients and colleagues say

I had the pleasure of working with Michelle as my mentor for 6 weeks earlier. In that short time, I gained invaluable insights and learned so much from her wealth of experience.

Michelle is an exceptional mentor – she is encouraging and supportive, while also challenging me to think critically and step outside my comfort zone. She tailored our sessions to focus on my specific development needs and goals. I appreciated how she shared concrete examples and stories from her own career journey to illustrate key lessons.

Some of the areas I gained greater understanding in through our work together include project management, client relations, and strategic planning. Michelle’s calm demeanor and practical advice helped me become more confident in tackling new responsibilities.

In addition to being a thoughtful mentor, Michelle demonstrates tremendous leadership abilities and Her communication style is open, transparent, and considerate.

I am grateful to have learned from such an accomplished and inspiring role model like Michelle. Her mentorship had a tremendously positive impact on my skills and mindset in a short period of time. I unequivocally recommend her for any mentoring or leadership role.

Olumide Jones Training Design, Learning and Development Manager
Reddington Hospital
See more testimonials

Schedule your free consultation and learn how to harness the power of CXM to grow your business

After our confidential, 30-minute consultation, you will…

  • See a path to product, service and touchpoint improvements
  • Feel confident you and your team can continuously improve your customer experience
  • Be keen to get ahead of your competitors by delighting your customers

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