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Does your customer experience hinder your business growth?

Turn your Customer Experience into a lever for growth with my Customer Experience Management services for businesses.

Are you a Customer Experience Professional struggling to gain traction?

Build your confidence, skills and results with my specialist support.

Business in growth


The expectations placed on CX professionals are always high. Mentoring gives you space to explore your challenges and generate solutions. When you need more, I can offer suggestions and examples from my experience.

Wake up to the Power of Customer Experience

With thoughts and ideas each month to help you delight your customers and deliver amazing business results.

Specialist Support That Delivers Business Results

Solid Return on Investment

I believe in intentional Customer Experience Management as a lever for sustainable growth and all my work delivers a return on investment, through:

  • increased revenue – when customers remember, recommend and remain, they spend more and their friends spend more
  • decreased costs – whether it is the cost of dissatisfaction, acquiring new customers or marketing, the beauty of happy customers is they cost less to serve

CX at the Core

Intentional Customer Experience Management becomes a habit. One good decision leads to benefits for business, customer and employees and then the next becomes easier. Benefits accrue until considering the customer is a natural reflex, even when times are hard.

Customer Journey Mapping Workshop

Seamless Journeys

When customers find working with you easy, they are more likely to remember, recommend and remain. What’s more easy journeys cost less to manage as customers need less support.

Engaged Teams

Engaged Teams

Engaging your teams to enhance Customer Experience doesn’t just change customer behaviours. It motivates and empowers your people, leading to performance and productivity benefits.

Tired of Reading? Let’s talk about you

You have heard a lot about me. But you visited my site to learn about Customer Experience. Why is that?

Maybe you feel something is a little off with your customers. Or have heard how intentional Customer Experience Management benefits so many businesses.

Schedule a free consultation (30 minutes). There’s no obligation and you will end the call with at least one idea to change how you manage CX.

What clients and colleagues say

Having first meeting Michelle in 2019 and getting to know her and her passion for her business it was only natural for me to want to ask Michelle to work with me when I decided to take my business to the next level. We started with a customer strategy workshop which lasted a whopping eleven and a half hours. Needless to say Michelle is as serious about your business as you are! I walked away from the workshop with great ideas, tools and a good understanding of where I am heading with my business with Michelle’s support.
Looking forward to continuing my journey with Michelle!

Sandra Dowling, Founder and Travel Consultant

Schedule your free consultation and learn how to harness the power of CXM to grow your business

After our confidential, 30-minute consultation, you will…

  • See a path to product, service and touchpoint improvements
  • Feel confident you and your team can continuously improve your customer experience
  • Be keen to get ahead of your competitors by delighting your customers

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