I help businesses stay strong by delighting their customers
Are you managing customer experience or does customer experience manage you?
What happens when you work with Delta Swan
Saving money and reputation
Just one conversation out of hundreds gave me the clue need to prevent the return of thousands of kettles.
Following my recommendations restored Philips’ reputation with major UK retailers and saved £1.8m over the life of the product.
Voice of the Customer tools for SMEs and small corporates
If businesses don’t listen to their customers, performance suffers. I give leaders a hand in developing a business their customers love. Because every business deserves the benefits of Customer Experience tools and techniques.
Hello, I'm Michelle Spaul
I know what it is like to worry about losing a customer and see how quickly great businesses can lose their way when customer expectations change.
I work with businesses who are tired of spending more to keep or attract customers.
My expertise in customer experience and change management will help you achieve sustainable growth — even if you think customer experience is fluffy!