Are you managing customer experience or does customer experience manage you?
How I Can Help
If businesses don’t listen to their customers, performance suffers.
I give leaders a hand in developing a business their customers love.
Because every business deserves the benefits of Customer Experience tools and techniques.
What happens when you work with Delta Swan
Hello, I'm Michelle Spaul
I know what it’s like to worry about losing customers and have seen how quickly amazing businesses lose their way when customer expectations change.
I work with businesses who are tired of spending more to keep or attract customers.
My expertise in customer experience and change management will help you achieve sustainable growth.
The [Value Proposition] session was so informative and Michelle provided me with so many excellent ideas and resources to look at. She gave me pointers on how to challenge the current messaging, focusing on the value we are providing to our customers and keeping in mind our target audience. Not only was the session very useful, it was also a lot of fun.
Jagroop Bagary, Senior Business Analyst & Product Manager at TechFINIUM
I engaged Michelle to write my marketing materials and got so much more. As well as coaching me in my new business, she created my website, managed my GDPR, helped me get to grips with LinkedIn and recommended great people when she couldn’t do the job herself – like my new IT wizard. I don’t know where I would be now if Michelle hadn’t given me a kickstart into marketing my business – thank you.