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Visitor journey mapping and enhancements – Rolls-Royce Power and Propulsion Collection (RRPPC)

Customer Journey Mapping is a powerful tool, in this case study Delta Swan used it to assess visitor experiences and recommend improvements.
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Voice of the customer (VoC) programme – Philips DAP

An innovative Voice of the Customer programme using customer feedback and change management. Philips saved £1.8 million by improving their products.
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Value proposition workshop – TechFINIUM

TechFINIUM wanted to sharpen their marketing. They chose Delta Swan to develop their value proposition. Now they are attracting and winning more customers.
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Value proposition and membership survey with interviews – Team Defence Information

Team Defence Information wanted to understand the true value of its membership. It chose Delta Swan to help and has initiated transformation activities.
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Value proposition and marketing materials – Anonymous

X asked Delta Swan for a pragmatic, value based approach to marketing. I structured her offer to build strong marketing and website content.
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