Need a customer experience guide for business leaders - look no further than Jonathan Daniels' The Customer Experience Playbook.
Make the case for your CX project - in four simple steps. You want to improve Customer Experience and need agreement to invest. You know it is the right thing to do, but how do you convince those with other priorities? 80% of gaining approval is winning hearts and minds, after that the numbers and financials are easy.
Innovation brings happier customers, engaged employees and better business performance - when done well. Learn how with this 4-step guide.
Make the case for your CX project - in four simple steps. You want to improve Customer Experience and need agreement to invest. You know it is the right thing to do, but how do you convince those with other priorities? 80% of gaining approval is winning hearts and minds, after that the numbers and financials are easy.
Answering the question - what is innovation - Mandisa Makabalo shares insights and lessons for leaders who need to innovate to improve customer experience.
Make the case for your CX project - in four simple steps. You want to improve Customer Experience and need agreement to invest. You know it is the right thing to do, but how do you convince those with other priorities? 80% of gaining approval is winning hearts and minds, after that the numbers and financials are easy.
B2B customer retention has similar features to B2C retention, but the number of stakeholders is higher and calls for great customer relationship management.
The key to higher prices, more sales and a sustainable business is #CustomerRetention. So stop selling and start retaining
Customer feedback is a gift; ignore it at your peril. Use customer feedback to boost sales, increase margins and develop new products or services.
We tailor our solutions to give you the best outcome. We have a substantial toolkit to choose from and are always learning new skills and techniques.
