Skip to content

How to grow by delighting your customers

Intentionally managing Customer Experience can be as simple as fixing issues that cause churn, poor reviews and costs to serve. That alone will improve your ability to grow.

Some organisations go further and use Customer Experience Management as a lever to sustainable growth. Those businesses benefit in many ways from higher Lifetime Value (LTV) to reducing the cost of acquiring new customers.

Wherever you are in your Customer Experience Management Journey, I offer four styles of service. And everything I do is tailored to meet your needs.

Which CXM service style is best for you?

CX Workshops

CX Workshops

An introduction to the value of managing your customer experience.

Ideal if you want to dip your toes into CXM. A team workshop, focusing on one toolset.

Customer Experience Projects

CX Projects

Focused, one-off activities designed to boost customer experience.

Tackle a specific project – an aspect of customer experience you want to fix, improve, transform or create.

Founders Large Icon

CX for Founders

Tailored support for founders, building CXM capabilities as you need them.

Perfect for fitting CXM into your busy day. Build awareness of your customers, meet their needs and wow your stakeholders.

Sustaining CX

Embedding CXM

Building tools, skills and processes to manage Customer Experience.

Confident in the powers of Customer Experience Management? Build and embed your CXM strategy.

Customer Experience Consulting

CX Mentoring

Discussing CX and what it means for you, developing ideas and action plans.

Use CX Mentoring to explore your needs, get hands on support or even enjoy the benefits of a fractional Customer Experience Manager.

Tired of Reading? Let’s talk about you

You have heard a lot about me. But you visited my site to learn about Customer Experience. Why is that?

Maybe you feel something is a little off with your customers. Or have heard how intentional Customer Experience Management benefits so many businesses.

Schedule a free consultation (30 minutes). There’s no obligation and you will end the call with at least one idea to change how you manage CX.

My commitment to you

Whichever service you choose, my commitment to you is to understand and meet your needs. In other words, I practice what I preach.

Here are six reasons to work with me…

  • Your business is special, your needs are unique. Don't settle for 'off the peg'.
    • My approach is always fresh; I am always learning, with a constant eye on the latest developments as well as taking lessons from every job. I understand that you will rely on me to help you delight your customers and grow sustainably.
  • You know change is inevitable, but don't know where to start or how to bring your team with you.
    • With a wide and varied career history, I know how to plan change and make it stick. I understand people, the way they work, how they respond to change and what gets them up in the morning.
  • The success of your business lets you live your dreams. You want it to be around for a long time.
    • I'll never forget why you are in business. Whether you are refocusing your business or fixing a broken product, I will help you build a solid business case. Then together we will deliver a project to give you a return on your investment.
  • You are not sure what kind of help you want - advice, guidance or hands-on.
    • I can lead the charge, embedding your new ways of working. But only if that is what you need. You may prefer doing things for yourself, leaning on me for a friendly ear and advice.
  • I recognise where you are on your CX journey and build solutions for you.
    • We'll start with the tools to improve your customer experience and engage your team. Then, as you feel more comfortable, we can think about strategy.
  • It's not just me!
    • For larger engagements and areas outside my expertise, I bring in trusted partners. You get a team using their skills to delight you and your customers.

Schedule your free consultation and learn how to manage rising customer expectations

After our confidential, 30-minute consultation, you will…

  • See a path to product, service and journey improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by delighting your customers

Which CXM service style is best for you?

CX Workshops

CX Workshops

An introduction to the value of managing your customer experience.

Ideal if you want to dip your toes into CXM. A team workshop, focusing on one toolset.

Customer Experience Projects

CX Projects

Focused, one-off activities designed to boost customer experience.

Tackle a specific project – an aspect of customer experience you want to fix, improve, transform or create.

Founders Large Icon

CX for Founders

Tailored support for founders, building CXM capabilities as you need them.

Perfect for fitting CXM into your busy day. Build awareness of your customers, meet their needs and wow your stakeholders.

Sustaining CX

Embedding CXM

Building tools, skills and processes to manage Customer Experience.

Confident in the powers of Customer Experience Management? Build and embed your CXM strategy.

Customer Experience Consulting

CX Mentoring

Discussing CX and what it means for you, developing ideas and action plans.

Use CX Mentoring to explore your needs, get hands on support or even enjoy the benefits of a fractional Customer Experience Manager.

Back To Top