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My Customer Experience Services

I believe in meeting customer needs and have built a range of Customer Experience services to help you delight your customers.

My clients sometimes want to dip their toes into CX with a team workshop, focusing on one toolset.

Others have a specific project in mind – an aspect of customer experience they want to fix, improve or transform.

And those who are confident in the powers of Customer Experience Management want to develop ways of working that sustain their customer experience.

Whichever you are, I have a service to meet your needs or we can explore your needs and answer specific questions with CX Consulting.

Which CX service is best for you?

CX Workshops

CX Workshops

An introduction to the value of managing your customer experience.

Customer Experience Projects

CX Projects

Focused, one-off activities designed to boost customer experience.

Sustaining CX

Sustaining CX

Building tools, skills and processes to continuously improve Customer Experience.

Customer Experience Consulting

CX Consulting

Discussing CX and what it means for you, developing ideas and action plans.

My commitment to you

Whichever service you choose, my commitment to you is to understand and meet your needs. In other words, I practice what I preach.

See my commitment to you in full.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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