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What is Customer Experience Consulting?

Customer Experience Consulting

Sometimes a business is making great strides with Customer Experience but needs a little advice or a friendly ear. CX consulting helps you explore Customer Experience in your environment, developing ideas and plans. We can work 1-2-1 or in groups.

CX consulting can include:

  • Helping you sit back and organise your thoughts.
  • Answering specific Customer Experience questions.
  • Exploring and building on your ideas.
  • Influencing your wider team to develop customer centred thinking.

What to expect from CX Consulting

No two consulting conversations are the same, so we start by agreeing your desired outcome.

Then we explore the subject. I listen to you and make suggestions. Sometimes we will take diversions picking up points of concern as we go along. I may give ‘the answer’ but prefer to help you think through your situation and opportunities.

Often these discussions cover topics which support Customer Experience. These include:

  • Communications and Engagement.
  • Project and Programme Governance.
  • Stakeholder Engagement.
  • Change Management and Project Management.

There is no fixed number of sessions. When you need me, we can talk.

What you will get out of Customer Experience Consulting

Typical benefits

  • You will get the support you need when you need it.
  • A fresh perspective on your challenges and opportunities.
  • Broader skill sets, confidence in your practice and material changes in your Customer Experience.

Check out my other services

If you haven’t found what you need here, my other services may help.

CX Workshops

CX Workshops

An introduction to the value of managing your customer experience.

Customer Experience Projects

CX Projects

Focused, one-off activities designed to boost customer experience.

Sustaining CX

Sustaining CX

Building tools, skills and processes to continuously improve Customer Experience.

My commitment to you

Whichever service you choose, my commitment to you is to understand and meet your needs. In other words, I practice what I preach.

See my commitment to you in full.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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