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Customer Experience Workshops

Many of my clients have a very specific need or want to see what Customer Experience can do for them before diving into a Tailored Programme. They want something simple and quick to results. Perhaps you do too?

Out-of-the box services go against my ethos of understanding customer needs before designing products and services. Instead, I have developed three baseline workshops that we will adjust to meet your needs. If you are not quite ready for a CX Project or to Sustain your CX, these workshops are a proven great way to start your CX Journey.

Value Proposition Workshops

Value Proposition Workshops

When you build your value proposition, you and your team will understand the needs of your customers; their jobs to be done, pains and gains. You will build a value proposition to meet those needs and grow your business sustainably.

Customer Journey Mapping Workshop

Customer Journey Mapping Workshops

When you map your customer journey, you and your team will understand your customers’ experience and identify improvements to improve your customer journey and delight your customers.

Voice of the Customer Workshop

Voice of the Customer Workshops

When you understand customer feedback, you will see your business through your customers’ eyes and learn to explore fresh ways of earning their loyalty.

Check out my other services

If you haven’t found what you need here, my other services may help.

Customer Experience Projects

CX Projects

Focused, one-off activities designed to boost customer experience.

Sustaining CX

Sustaining CX

Building tools, skills and processes to continuously improve Customer Experience.

Customer Experience Consulting

CX Consulting

Discussing CX and what it means for you, developing ideas and action plans.

My commitment to you

Whichever service you choose, my commitment to you is to understand and meet your needs. In other words, I practice what I preach.

See my commitment to you in full.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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