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What is Mentoring?

Customer Experience Consulting
  • A listening ear. No judgement.
  • A safe space to sit back and organise your thoughts.
  • Finding the answers to your questions.
  • Exploring and building on your ideas.
  • Support to achieve your goals.
  • Insights from a different perspective.

What goals do my mentees achieve?

CX Professionals and business leaders often seek guidance on managing customer experience. Our discussions include:

  • Empathy Gaining insights, using tools, or shifting perspectives to understand and meet customer, business, and employee needs.
  • CXM Techniques Exploring and applying methods like Voice of the Customer, Empathy Mapping, North Stars, Customer Journey Mapping, and Value Propositions.
  • Return on Investment (ROI) Building a business case and tracking benefits.
  • Stakeholder Engagement Crafting narratives and driving change.

For those outside the CX realm, our dialogues are diverse and have recently covered:

  • Career Development Exploring advancement, personal growth, and job applications.
  • Business Development and Expansion Support for Help to Grow mentees and others.
  • Collaboration Leading teams and practicing empathy.

Getting Started

Every mentoring relationship begins with a complimentary ‘chemistry session’ to explore your goals and see if we’re a good match. Subsequent meetings are tailored to your schedule.

Tired of Reading? Let’s talk about you

You have heard a lot about me. But you visited my site to learn about Customer Experience. Why is that?

Maybe you feel something is a little off with your customers. Or have heard how intentional Customer Experience Management benefits so many businesses.

Schedule a free consultation (30 minutes). There’s no obligation and you will end the call with at least one idea to change how you manage CX.

My commitment to you

Whichever service you choose, my commitment to you is to understand and meet your needs. In other words, I practice what I preach.

Here are six reasons to work with me…

  • Your business is special, your needs are unique. Don't settle for 'off the peg'.
    • My approach is always fresh; I am always learning, with a constant eye on the latest developments as well as taking lessons from every job. I understand that you will rely on me to help you delight your customers and grow sustainably.
  • You know change is inevitable, but don't know where to start or how to bring your team with you.
    • With a wide and varied career history, I know how to plan change and make it stick. I understand people, the way they work, how they respond to change and what gets them up in the morning.
  • The success of your business lets you live your dreams. You want it to be around for a long time.
    • I'll never forget why you are in business. Whether you are refocusing your business or fixing a broken product, I will help you build a solid business case. Then together we will deliver a project to give you a return on your investment.
  • You are not sure what kind of help you want - advice, guidance or hands-on.
    • I can lead the charge, embedding your new ways of working. But only if that is what you need. You may prefer doing things for yourself, leaning on me for a friendly ear and advice.
  • I recognise where you are on your CX journey and build solutions for you.
    • We'll start with the tools to improve your customer experience and engage your team. Then, as you feel more comfortable, we can think about strategy.
  • It's not just me!
    • For larger engagements and areas outside my expertise, I bring in trusted partners. You get a team using their skills to delight you and your customers.

What mentees say

Schedule your free consultation and learn how to harness the power of CXM to grow your business

After our confidential, 30-minute consultation, you will…

  • See a path to product, service and touchpoint improvements
  • Feel confident you and your team can continuously improve your customer experience
  • Be keen to get ahead of your competitors by delighting your customers
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