This page is stacked full of statistics to prove why you should be prioritising customer experience. By delivering quality customer service you’re giving your business the best chance at success and repeat patronage!
- likelihood of selling to an existing customer
- of selling to a new custmer
The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Marketing metrics message sent on linkedin
- Likely to try new products
- increased spenditure