Helping business leaders fix the issues causing customers to leave. Because it costs less to keep customers than find new ones.
Is your market changing? Do competitors serve their customers differently? What reputation does your business have? Do customers buy once then leave? Are you competing on price? Are your sales and marketing costs spiralling? Do you know what your customers really think of the experience you deliver?
My services
Understanding your Customers
Meeting Customers’ Needs
Grow with Customer Experience
Supporting Managed Service Providers
Voice of the Customer Masterclass
Value Proposition Masterclass
How I can help
- Do you need an impartial set of eyes to understand what your customers experience?
- Would pulling your teams together to create a seamless experience?
- Do you dread asking your busy people to take on yet another responsibility?
How my experience helps
I have worked in customer-facing projects within and across most functions from software design to commercial. This helps me understand conflicting priorities and bring people together across functional divides.
My leadership style comes from years of experience of change, as the recipient, team member and leader. I can be hands-on or coaching; share my knowledge and experience or motivate your team to teach me something new.
Recently I was allocated 8th position with the Customer Experience Magazine 2021 award, that’s pretty good for a young business if I do say so myself.
See my recommendations on LinkedIn.
Book your free consultation and learn how you can keep up with rising customer expectations.
After our confidential, 30-minute consultation, you will…
- See a path to using customer feedback to drive product, service and operational improvements
- Feel confident you and your team can continuously improve
- Be keen to get ahead of your competitors by using customer ideas to innovate