Is your market changing? Do competitors serve their customers differently? What reputation does your business have? Do customers buy once then leave? Are you competing on price? Are your sales and marketing costs spiralling? Do you know what your customers really think of the experience you deliver?
How I can help
- Do you need an impartial set of eyes to understand what your customers experience?
- Would pulling your teams together to create a seamless experience?
- Do you dread asking your busy people to take on yet another responsibility?
How my experience helps
I have worked in customer-facing projects within and across most functions from software design to commercial. This helps me understand conflicting priorities and bring people together across functional divides.
My leadership style comes from years of experience of change, as the recipient, team member and leader. I can be hands-on or coaching; share my knowledge and experience or motivate your team to teach me something new.
Recently I was allocated 8th position with the Customer Experience Magazine 2021 award, that’s pretty good for a young business if I do say so myself.
See my recommendations on LinkedIn.