skip to Main Content

Helping business leaders fix the issues causing customers to leave. Because it costs less to keep customers than find new ones.

Is your market changing? Do competitors serve their customers differently? What reputation does your business have? Do customers buy once then leave? Are you competing on price? Are your sales and marketing costs spiralling? Do you know what your customers really think of the experience you deliver?

Michelle Spaul
#9 CXM Star Of 2022
Voted #9 CX Professional in the CXM Stars of 2022. First placed independent consultant
#8 CXM Star Of 2021
Voted #8 CX Professional in the CXM Stars of 2021, first placed independent consultant
An active member of the CXPA and volunteer leader of the Facilitating Customer Experience Monograph Series
Member Of The APM
Professional project manager - delivering sustainable change and growth
Judge International CXA 2021
Judge in the Best Small Financial business category, UK Customer Experience Awards 2021
Judge International CXA 2021
Judge in the Best Small Financial business category, International Customer Experience Awards 2021
Chair Of Judges UK B&IA 2022
Chair of Judges in the Best Green and Best Family business categories, UK Business and Innovation Awards 2022

How I can help

  • Do you need an impartial set of eyes to understand what your customers experience?
  • Would pulling your teams together to create a seamless experience?
  • Do you dread asking your busy people to take on yet another responsibility?

My services

How my experience helps

I have worked in customer-facing projects within and across most functions from software design to commercial. This helps me understand conflicting priorities and bring people together across functional divides.

My leadership style comes from years of experience of change, as the recipient, team member and leader. I can be hands-on or coaching; share my knowledge and experience or motivate your team to teach me something new.

Recently I was allocated 8th position with the Customer Experience Magazine 2021 award, that’s pretty good for a young business if I do say so myself.

See my recommendations on LinkedIn.

Consulting support that helps

Want to find out more about The Consultancy Experience?



I will get to know your business and team and only recommend changes that make sense to you.

save money

Return on Investment

Tired of blue skies and theory – I implement sustainable, value-adding change.

engage your team

Change management

Hands-on support to help you and your team adopt new ways of working.

Book your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
Back To Top