All businesses face changing customer expectations. I help SME leaders deliver a compelling customer experience and become the business their customers love.
Is your market changing? Do competitors serve their customers differently? What reputation does your business have? Do customers buy once then leave? Are you competing on price? Are your sales and marketing costs spiralling? Do you know what your customers really think of the experience you deliver?
No two customers are the same or have the same needs. In our exploratory conversations we will agree what will work best for you and tailor a solution from these building blocks:
Do you know what your customers think of your products, services and service?
Do you know what works, understand where your customer experience isn’t so good or want to know what is important to your customers?
Are you using your customer insight to grow?
Collecting feedback and data is important, but useless without action. Polish your information so you can shine like a star.
Have you honed your customer experience?
The Customer Experience bar rises every day. Only continuous improvements can keep you ahead of the pack.
The consultancy experience - tailored to meet your needs
Your business is special, your needs are unique. Don’t settle for a playbook.
My approach is always fresh; I am always learning, with a constant eye on the latest developments as well as taking lessons from every job. I understand that you will rely on me to help you deliver a compelling customer experience.
You know change is inevitable, but don’t know where to start or how to bring your team with you.
With a wide and varied career history, I know how to plan change and make it stick. I understand people, the way they work, how they respond to change and what gets them up in the morning.
You’re in business to succeed and want to be around for a long time.
I’ll never forget why you are in business. Whether you are refocusing your marketing or fixing a broken product, I will help you build a solid business case. Then together we will plan and deliver a project to give you a return on your investment.
You are not sure what type of help you want – advice, guidance or hands-on.
I can lead the charge, putting your new processes and tools in place, but only if that’s what you need. You may prefer doing things for yourself, leaning on Delta Swan for a friendly ear and advice.
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