All businesses face changing customer expectations. I help SME leaders deliver a compelling customer experience and become the business their customers love.
Is your market changing? Do competitors serve their customers differently? What reputation does your business have? Do customers buy once then leave? Are you competing on price? Are your sales and marketing costs spiralling? Do you know what your customers really think of the experience you deliver?
Do you know what your customers think of your products, services and service?
Do you know what works, understand where your customer experience isn’t so good or want to know what is important to your customers?
Are you using your customer insight to grow?
Collecting feedback and data is important, but useless without action. Polish your information so you can shine like a star.
Have you honed your customer experience?
The Customer Experience bar rises every day. Only continuous improvements can keep you ahead of the pack.
What's it like to work with a consultant?
A good consultant will give you the experience you need. They will guide you through change, taking a role that is approrpriate and agreed.
Tailored style – adjective noun
Consulting support the way you need it:
leader or colleague or coach
guiding or hands-on
listener & advisor