Do underlying customer issues hit your business where it hurts?
In collaboration with Imtiaz Consultancy, Delta Swan offers a series of workshops to help you recover performance and relationships.
Value Proposition Masterclass
Understanding how to delight your customers is key to Customer Experience and sustainable growth. Build your Value Proposition in this master class.
Voice of the Customer Masterclass
Customer feedback is a gift, if you know what to do with it. Build and action plant to use the Voice of the Customer to improve products, services and touch points.
Grow with Customer Experience
Maximise the return on your investment in customer experience. Communicate with customers and reassign staff to value adding roles.
Book your free consultation and learn how you can keep up with rising customer expectations.
After our confidential, 30-minute consultation, you will…
- See a path to using customer feedback to drive product, service and operational improvements
- Feel confident you and your team can continuously improve
- Be keen to get ahead of your competitors by using customer ideas to innovate