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Why sign up?

Tired of working hard to satisfy customers who are never happy? Every wondered just what you need to do differently? Tired of fighting to make sales?

If you would like to really understand your customers, then why not contact us to arrange a Value Proposition masterclass! You and your team can enjoy an interactive masterclass, featuring on the spot coaching to  maximise your customer experience potential.

What to expect?

A half day masterclass will build insights into the jobs to be done, pains and gains of your customers and how you can deliver value to meet those needs, so your customers keep on buying and refer your products and services.

Throughout the masterclass, you will work with colleagues and challenge each other to think differently about your customers and commit to actions. By the end, you will have a picture of your customers and a fresh way of looking at how you meet their needs.

What will you get out of a master class?

You will leave the Value Proposition Masterclass with insights into the needs of your customers and how you meet them:

  • Customer Personas – jobs to be done, pains and gains
  • Our Value Proposition – how we meet our customers’ needs
  • The Empathy Map
  • Highlighting the gaps between needs and experience
  • Choosing your next steps

Voice of the Customer Masterclass

Customer feedback is a gift, if you know what to do with it. Build and action plant to use the Voice of the Customer to improve products, services and touch points.

Grow with Customer Experience

Maximise the return on your investment in customer experience. Communicate with customers and reassign staff to value adding roles.

Meeting Customers’ Needs

Our specialist skills will help you change your products, services and customer touchpoints to earn customer loyalty and advocacy.

Book your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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