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Why sign up?

If you would like a gentle start into Customer Experience Management then why not contact us to arrange a Voice of the Customer master class! You and your team can enjoy an interactive masterclass, featuring on the spot coaching to maximise your customer experience potential.

What to expect?

A half day masterclass will teach you and your team how to understand and act on customer feedback, so your customers keep on buying and refer your products and services.

Throughout the master class, you will work with colleagues and challenge each other to think differently about your customers and commit to actions. By the end you will have an action plan, unique to your business yet leaning on proven techniques to delight your customer.

master class

What will you get out of a master class?

You will leave the Customer Experience Masterclass with a wealth of new information and an action plan covering five key topics:

  • Building a team
  • Making sense of customer perceptions
  • Creating action plans to improve customer experience
  • Repairing and reviving relationships
  • Choosing your next steps

Value Proposition Masterclass

Understanding how to delight your customers is key to Customer Experience and sustainable growth. Build your Value Proposition in this master class.

Grow with Customer Experience

Maximise the return on your investment in customer experience. Communicate with customers and reassign staff to value adding roles.

Meeting Customers’ Needs

Our specialist skills will help you change your products, services and customer touchpoints to earn customer loyalty and advocacy.

Book your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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