Why sign up?
If you would like a gentle start into Customer Experience Management then why not contact us to arrange a Voice of the Customer master class! You and your team can enjoy an interactive masterclass, featuring on the spot coaching to maximise your customer experience potential.
What to expect?
A half day masterclass will teach you and your team how to understand and act on customer feedback, so your customers keep on buying and refer your products and services.
Throughout the master class, you will work with colleagues and challenge each other to think differently about your customers and commit to actions. By the end you will have an action plan, unique to your business yet leaning on proven techniques to delight your customer.
What will you get out of a master class?
You will leave the Customer Experience Masterclass with a wealth of new information and an action plan covering five key topics:
- Building a team
- Making sense of customer perceptions
- Creating action plans to improve customer experience
- Repairing and reviving relationships
- Choosing your next steps