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“our motto is Insight>Action>Outcomes; all on one screen for the CX professional”

Customer Journey Maps

Experience Analytics blend data to create customer journey maps.

All rounder

All the capabilities you need in one place.

Financial services

Text Analytics use industry specific models, benefitting from domain knowledge and continuous learning.

     Published on 26 May 2021

Employee experience (VoE)Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊 Business ⩩ Performance 📈
YesYesYes£-££Yes2+😊⩩📈
All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.In-built case management supports the closure of individual cases.Analytics identify themes and trends, pointing towards action.Pricing varies by number of licences, platform functionality and professional services. Both platform and services support the calculation of ROI.Analysis in 103 languages, platform interface in 32 languages. Surveys support 49 languages and other left-to-right, right-to-left and character-based languages are supported as needed.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Book your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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