“our motto is Insight>Action>Outcomes; all on one screen for the CX professional”
Published on 26 May 2021
| Employee experience (VoE) | Inner loop (individual issues) | Outer loop (systemic issues) | Total price £, ££, £££ | ROI calculation | Analysis languages | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|
 | | | £-££ | | 2+ | 😊⩩📈 |
| All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | In-built case management supports the closure of individual cases. | Analytics identify themes and trends, pointing towards action. | Pricing varies by number of licences, platform functionality and professional services. | Both platform and services support the calculation of ROI. | Analysis in 103 languages, platform interface in 32 languages. Surveys support 49 languages and other left-to-right, right-to-left and character-based languages are supported as needed. | Shows the impact of customer experience and resolution on customer, business and performance metrics. |
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- See a path to using customer feedback to drive product, service and operational improvements
- Feel confident you and your team can continuously improve
- Be keen to get ahead of your competitors by using customer ideas to innovate