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“we are seeing a lot of clients use the alerts to ‘harvest’ positivity”

Multi-language analysis

Cross-border working supported by analysis in every European language.

All rounder

All the capabilities you need in one place.

Analysis services included

Supporting clients beyond the charts with quarterly reports included.

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Celebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
YesYesYes££No6Yes😊⩩📈
In built system to respond to feedback and integrations with CRM and other systems support the inner loop.Native analytics present data for outer loop resolution in many formats.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing is based on the number of contacts uploaded per year.ROI calculations not supported.Analysis in 6 languages and in platform translation of 21 languages (most European, Russian and China).Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Considering a Voice of the Customer tool?

Let Delta Swan help you make the most of your investment.

Published 21 January 2021

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