"We are seeing a lot of clients use the alerts to ‘harvest’ positivity”
|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Celebrates positive feedback||Metrics
CX 😊 Business ⩩ Performance 📈
|In built system to respond to feedback and integrations with CRM and other systems support the inner loop.||Native analytics present data for outer loop resolution in many formats.||All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.||Pricing is based on the number of contacts uploaded per year.||ROI calculations not supported.||Analysis in 6 languages and in platform translation of 21 languages (most European, Russian and China).||Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.||Shows the impact of customer experience and resolution on customer, business and performance metrics.|
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