“we are seeing a lot of clients use the alerts to ‘harvest’ positivity”
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Celebrates positive feedback | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|---|
 | | | ££ |  | 6 | | 😊⩩📈 |
| In built system to respond to feedback and integrations with CRM and other systems support the inner loop. | Native analytics present data for outer loop resolution in many formats. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Pricing is based on the number of contacts uploaded per year. | ROI calculations not supported. | Analysis in 6 languages and in platform translation of 21 languages (most European, Russian and China). | Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions. | Shows the impact of customer experience and resolution on customer, business and performance metrics. |
Published 21 January 2021