“we give customers a voice, so our clients become more competitive”
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Celebrates positive feedback | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|---|
 | | | £-££ | | 100+ | | 😊⩩📈 |
| In-built case management supports the closure of individual cases. | Growing analytic capabilities identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Pricing is based on the cost to manage the platform e.g. number of people, licence costs. | ROI calculations not supported. | Analysis in over 100 languages. | Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions. | Shows the impact of customer experience and resolution on customer, business and performance metrics. |
Published 21 January 2021