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“we give customers a voice, so our clients become more competitive”

Branded surveys

Surveys continue and enhance the brand experience.

VoC Icon Voice Of The Customer

Focus on VoC

Tight focus on Voice of the Customer and Employee.

Ask customer for solution

Provides extra context by asking the customer how to resolve issues.

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Celebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
YesYesYes£-££Yes100+Yes😊⩩📈
In-built case management supports the closure of individual cases.Growing analytic capabilities identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing is based on the cost to manage the platform e.g. number of people, licence costs.ROI calculations not supported.Analysis in over 100 languages.Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Considering a Voice of the Customer tool?

Let Delta Swan help you make the most of your investment.

Published 21 January 2021

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