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“Social listening is key but cannot standalone”

3Ps Icon Voice Of The Customer

Additional focus

In addition to customer experience provides focused feedback on Price, Positioning and Product Roadmap.

Strong tracking

Tracks the resolution of outer loop issues.

SaaS Icon Voice Of The Customer

SaaS clients

Focused on SaaS (B2B and B2C).

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Celebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
YesYes£ManuallyManually6Yes😊⩩📈
Supports the inner loop with the opportunity for clients to follow up feedback.Analytics identify themes and trends, pointing towards action.Not marketed as a Voice of the Employee tool.Pricing scales on data volume and packages.Manual calculations supported.Analysis in six languages.Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Considering a Voice of the Customer tool?

Let Delta Swan help you make the most of your investment.

Published 21 January 2021

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