| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Celebrates positive feedback | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|---|
 |  | | £ | | E | | 😊⩩📈 |
| With largely anonymous feedback, does not track or support the follow up of individual issues. | Analytics identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Pricing based on employee numbers to encourage the distribution of feedback and action. | ROI calculation not supported. | Analysis in English. Surveys and reports can be created for other European languages. | Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions. | Shows the impact of customer experience and resolution on customer, business and performance metrics. |
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