|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Celebrates positive feedback||Metrics
CX 😊 Business ⩩ Performance 📈
|With largely anonymous feedback, does not track or support the follow up of individual issues.||Analytics identify themes and trends, pointing towards action.||All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.||Pricing based on employee numbers to encourage the distribution of feedback and action.||ROI calculation not supported.||Analysis in English. Surveys and reports can be created for other European languages.||Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.||Shows the impact of customer experience and resolution on customer, business and performance metrics.|
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