"We believe an exception customer experience should be available to every organisation no matter what size”
Published on 29 December 2020
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|
 | | | £ |  | 3 | 😊 |
| Inner loop supported by directing dissatisfied customers using online questionnaires to support. | Analytics identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Simple fixed price platform. | ROI calculations not supported. | Analysis in three languages with more on the roadmap. | Shows the impact of customer experience and resolution on customer metrics. |
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