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“we believe an exception customer experience should be available to every organisation no matter what size”

Physical presence

Support of in-person experiences, blended with online surveys.

Strong Employee Engagement Voice Of The Customer

No access, no problem

Employees don’t need smartphones or computers to be heard.

Natural language commentary

Charts and data interpreted in natural language.

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Celebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
YesYesYes£No3Yes😊
Inner loop supported by directing dissatisfied customers using online questionnaires to support.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Simple fixed price platform.ROI calculations not supported.Analysis in three languages with more on the roadmap.Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer metrics.

Considering a Voice of the Customer tool?

Let Delta Swan help you make the most of your investment.

Published 21 January 2021

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