“we believe an exception customer experience should be available to every organisation no matter what size”
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Celebrates positive feedback | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|---|
 | | | £ |  | 3 | | 😊 |
| Inner loop supported by directing dissatisfied customers using online questionnaires to support. | Analytics identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Simple fixed price platform. | ROI calculations not supported. | Analysis in three languages with more on the roadmap. | Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions. | Shows the impact of customer experience and resolution on customer metrics. |
Published 21 January 2021