"We believe an exception customer experience should be available to every organisation no matter what size”
|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Celebrates positive feedback||Metrics
CX 😊 Business ⩩ Performance 📈
|Inner loop supported by directing dissatisfied customers using online questionnaires to support.||Analytics identify themes and trends, pointing towards action.||All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.||Simple fixed price platform.||ROI calculations not supported.||Analysis in three languages with more on the roadmap.||Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.||Shows the impact of customer experience and resolution on customer metrics.|
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