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“measuring an experience should be an experience in itself”

Natural language commentary

Charts and data interpreted in natural language.

Visual, interactive surveys

Clients can brand surveys, add visual elements and engage customers with interactivity.

High response levels

Encourages customers to reply to surveys, increasing quantity and quality.

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languagesCelebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
YesYesYes££No55Yes😊⩩📈
In-built case management supports the closure of individual cases.Analytics identify themes and trends, dashboards with commentary point towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing is dependent on volume, type of services and client maturity.ROI calculations not supported.Analysis in 55 languages. Can combine and analyse surveys in up to 193 languages.Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Considering a Voice of the Customer tool?

Let Delta Swan help you make the most of your investment.

Published 21 January 2021

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