"Our clients love the advanced platform capabilities and the agile and collaborative approach of our team"
|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Celebrates positive feedback||Metrics|
CX 😊 Business ⩩ Performance 📈
|In-built case management supports the closure of individual cases.||Analytics identify themes and trends, pointing towards action.||All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.||Pricing varies with client needs and uses.||Both platform and services support the calculation of ROI.||Analysis in over 250 languages.||Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.||Shows the impact of customer experience and resolution on customer, business and performance metrics.|
Published 21 January 2021