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"Our clients love the advanced platform capabilities and the agile and collaborative approach of our team"

Multi-language analysis

Cross-border working supported by analysis in over 250 languages.

All rounder

All the capabilities you need in one place.

Specialists in improvement

Consultancy, facilitation and training in world class improvement methodologies.

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languagesCelebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
YesYesYes£-££Yes250+Yes😊⩩📈
In-built case management supports the closure of individual cases.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing varies with client needs and uses. Both platform and services support the calculation of ROI.Analysis in over 250 languages.Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Considering a Voice of the Customer tool?

Let Delta Swan help you make the most of your investment.

Published 21 January 2021

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