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“we figured out a lot of people measure customer feedback but don’t take action. We bridge this gap.”

Customer Journey Maps

Touchpoint surveys are presented in customer journey maps.

Strong Inner Loop

All the capabilities you need in one place.

Action

Consultancy services turn insight into action.

     Published on 14 November 2021

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊
Business ⩩ Performance 📈
YesYesYes£Yes17😊
In-built case management supports the closure of individual cases.Native and MS Azure AI supports sentiment and text analysis and cross tabbing. Services help clients turn insight into action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Flat pricing based on number of responses and services required.Services support the calculation of ROI.Analysis in 17 languages.Shows the impact of customer experience and resolution on customer experience metrics.

Book your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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