“we figured out a lot of people measure customer feedback but don’t take action. We bridge this gap.”
Published on 14 November 2021
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|
 |  | | £ |  | 17 | 😊 |
| In-built case management supports the closure of individual cases. | Native and MS Azure AI supports sentiment and text analysis and cross tabbing. Services help clients turn insight into action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Flat pricing based on number of responses and services required. | Services support the calculation of ROI. | Analysis in 17 languages. | Shows the impact of customer experience and resolution on customer experience metrics. |
Book your free consultation and learn how you can keep up with rising customer expectations.
After our confidential, 30-minute consultation, you will…
- See a path to using customer feedback to drive product, service and operational improvements
- Feel confident you and your team can continuously improve
- Be keen to get ahead of your competitors by using customer ideas to innovate