"Collect customer feedback, act on it and improve the customer experience. Repeat. It's that simple!"
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Celebrates positive feedback | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|---|
 | |  | £ | | N/A | | 😊 |
| Alerts and ownership of feedback support clients' existing inner loop processes. | Analytics identify themes and trends, pointing towards action. | Not marketed as a Voice of the Employee platform. | Offers free, fixed price and custom plans. | No ROI calculations. | No text analysis. | Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions. | Shows the impact of customer experience and resolution on customer metrics. |
Published 21 January 2021