"Collect customer feedback, act on it and improve the customer experience. Repeat. It's that simple!"
Published on 29 December 2020
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|
 | |  | £ | | N/A | 😊 |
| Alerts and ownership of feedback support clients' existing inner loop processes. | Analytics identify themes and trends, pointing towards action. | Not marketed as a Voice of the Employee platform. | Offers free, fixed price and custom plans. | No ROI calculations. | No text analysis. | Shows the impact of customer experience and resolution on customer metrics. |
Book your free consultation and learn how you can keep up with rising customer expectations.
After our confidential, 30-minute consultation, you will…
- See a path to using customer feedback to drive product, service and operational improvements
- Feel confident you and your team can continuously improve
- Be keen to get ahead of your competitors by using customer ideas to innovate