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"Collect customer feedback, act on it and improve the customer experience. Repeat. It's that simple!"

Agile inner loop

Clients direct feedback to the right people as it arrives using collaborative tools e.g., Slack.

Number Icon Voice Of The Customer

15 survey types

Wide variety of survey types which clients build.

Freemium pricing

Base package is free.

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Celebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
YesYesNo£NoN/AYes😊
Alerts and ownership of feedback support clients' existing inner loop processes.Analytics identify themes and trends, pointing towards action.Not marketed as a Voice of the Employee platform.Offers free, fixed price and custom plans.No ROI calculations.No text analysis.Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer metrics.

Considering a Voice of the Customer tool?

Let Delta Swan help you make the most of your investment.

Published 21 January 2021

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