"Collect customer feedback, act on it and improve the customer experience. Repeat. It's that simple!"
|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Celebrates positive feedback||Metrics|
CX 😊 Business ⩩ Performance 📈
|Alerts and ownership of feedback support clients' existing inner loop processes.||Analytics identify themes and trends, pointing towards action.||Not marketed as a Voice of the Employee platform.||Offers free, fixed price and custom plans.||No ROI calculations.||No text analysis.||Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.||Shows the impact of customer experience and resolution on customer metrics.|
Published 21 January 2021