“the difference between an Amazon 3-star and 4-star review can be a 12% uptick in sales"
|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Celebrates positive feedback||Metrics
CX 😊 Business ⩩ Performance 📈
|Anonymous and protected identities prevent the support of the inner loop.||Analytics identify themes and trends, pointing towards action.||All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee through Wonderwork.||Three pricing plans dependent on the number of data sources, languages and model numbers.||Manual calculations based on review statistics.||Analysis in 13 languages. Translation and English recommended for multilingual businesses.||Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.||Shows the impact of customer experience and resolution on customer and performance metrics.|
Published 22 March 2021