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“the difference between an Amazon 3-star and 4-star review can be a 12% uptick in sales"

Physical products

Strong focus on physical products, supporting complex product, product family and business structures.

Can pull out questions

Supports the development of product descriptions and instructions by identifying questions.

Competitor analysis

Using online reviews to provide detailed competitor analysis.

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languagesCelebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
NoYesYes£-£££Manually13Yes😊📈
Anonymous and protected identities prevent the support of the inner loop.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee through Wonderwork.Three pricing plans dependent on the number of data sources, languages and model numbers.Manual calculations based on review statistics.Analysis in 13 languages. Translation and English recommended for multilingual businesses.Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer and performance metrics.

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Published 22 March 2021

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