“the difference between an Amazon 3-star and 4-star review can be a 12% uptick in sales"
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Celebrates positive feedback | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|---|
 |  | | £-£££ |  | 13 | | 😊📈 |
| Anonymous and protected identities prevent the support of the inner loop. | Analytics identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee through Wonderwork. | Three pricing plans dependent on the number of data sources, languages and model numbers. | Manual calculations based on review statistics. | Analysis in 13 languages. Translation and English recommended for multilingual businesses. | Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions. | Shows the impact of customer experience and resolution on customer and performance metrics. |
Published 22 March 2021