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“clients should use the best tools to send surveys and the best tool to analyse customer feedback”

Physical products

Strong focus on physical products, supporting complex product, product family and business structures.

Can pull out questions

Supports the development of product descriptions and instructions by identifying questions.

Competitor analysis

Using online reviews to provide detailed competitor analysis.

     Updated 22 February 2022

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊 Business ⩩ Performance 📈
NoYesYes£-£££Manually13😊📈
Anonymous and protected identities prevent the support of the inner loop.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee through Wonderwork.Three pricing plans dependent on the number of data sources, languages and model numbers.Manual calculations based on review statistics.Analysis in 13 languages. Translation and English recommended for multilingual businesses.Shows the impact of customer experience and resolution on customer and performance metrics.

Book your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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