“clients should use the best tools to send surveys and the best tool to analyse customer feedback”
Published 29 December 2020
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|
 |  | | £-£££ |  | 13 | 😊📈 |
| Anonymous and protected identities prevent the support of the inner loop. | Analytics identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee through Wonderwork. | Three pricing plans dependent on the number of data sources, languages and model numbers. | Manual calculations based on review statistics. | Analysis in 13 languages. Translation and English recommended for multilingual businesses. | Shows the impact of customer experience and resolution on customer and performance metrics. |
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After our confidential, 30-minute consultation, you will…
- See a path to using customer feedback to drive product, service and operational improvements
- Feel confident you and your team can continuously improve
- Be keen to get ahead of your competitors by using customer ideas to innovate