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"An increase in customer lifetime value is the outcome that businesses should expect from their investment in CX”

SaaS icon Voice of the Customer

End-user digital experience

Focused on SaaS clients (B2B and B2C) and services with a digital touchpoint e.g. booking.

Freemium pricing

Base package is free.

Wootric TV

A kiosk style feature with a live stream of survey responses.

     Published on 28 December 2020

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊 Business ⩩ Performance 📈
Inner loop resolution supported through integrations and the ability to mark individual pieces of feedback as closed.Native analytics present data for outer loop resolution in tailorable dashboards and through alerts.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Wootric has a free platform with pricing plans driven by licence numbers at the low end and features for its Custom plan.ROI calculations not supported.Analysis in English.Shows the impact of customer experience and resolution on customer metrics.

Book your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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