“An increase in customer lifetime value is the outcome that businesses should expect from their investment in CX”
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Celebrates positive feedback | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|---|
 | | | ££ |  | E | | 😊 |
| Inner loop resolution supported through integrations and the ability to mark individual pieces of feedback as closed. | Native analytics present data for outer loop resolution in tailorable dashboards and through alerts. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Wootric has a free platform with pricing plans driven by licence numbers at the low end and features for its Custom plan. | ROI calculations not supported. | Analysis in English. | Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions. | Shows the impact of customer experience and resolution on customer metrics. |
Published 21 January 2021