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“An increase in customer lifetime value is the outcome that businesses should expect from their investment in CX”

SaaS Icon Voice Of The Customer

End-user digital experience

Focused on SaaS clients (B2B and B2C) and services with a digital touchpoint e.g. booking.

Freemium pricing

Base package is free.

Wootric TV

A kiosk style feature with a live stream of survey responses.

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languagesCelebrates positive feedbackMetrics
CX 😊 Business ⩩ Performance 📈
YesYesYes££NoEYes😊
Inner loop resolution supported through integrations and the ability to mark individual pieces of feedback as closed.Native analytics present data for outer loop resolution in tailorable dashboards and through alerts.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Wootric has a free platform with pricing plans driven by licence numbers at the low end and features for its Custom plan.ROI calculations not supported.Analysis in English.Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.Shows the impact of customer experience and resolution on customer metrics.

Considering a Voice of the Customer tool?

Let Delta Swan help you make the most of your investment.

Published 21 January 2021

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