"An increase in customer lifetime value is the outcome that businesses should expect from their investment in CX”
|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Celebrates positive feedback||Metrics
CX 😊 Business ⩩ Performance 📈
|Inner loop resolution supported through integrations and the ability to mark individual pieces of feedback as closed.||Native analytics present data for outer loop resolution in tailorable dashboards and through alerts.||All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.||Wootric has a free platform with pricing plans driven by licence numbers at the low end and features for its Custom plan.||ROI calculations not supported.||Analysis in English.||Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.||Shows the impact of customer experience and resolution on customer metrics.|
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