"the best companies balance business, employee and customer needs – InMoment makes that easy"
|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Celebrates positive feedback||Metrics|
CX 😊 Business ⩩ Performance 📈
|In-built case management supports the closure of individual cases.||Analytics identify themes and trends, pointing towards action.||All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.||Pricing varies by number of licences, platform functionality and professional services.||Both platform and services support the calculation of ROI.||Analysis in 103 languages, platform interface in 32 languages. Surveys support 49 languages and other left-to-right, right-to-left and character-based languages are supported as needed.||Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions.||Shows the impact of customer experience and resolution on customer, business and performance metrics.|
Published 21 January 2021