"the best companies balance business, employee and customer needs – InMoment makes that easy"
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Celebrates positive feedback | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|---|
 | | | £££ | | 103 | | 😊⩩📈 |
| In-built case management supports the closure of individual cases. | Analytics identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Pricing varies by number of licences, platform functionality and professional services. | Both platform and services support the calculation of ROI. | Analysis in 103 languages, platform interface in 32 languages. Surveys support 49 languages and other left-to-right, right-to-left and character-based languages are supported as needed. | Supports the promotion of positive customer experiences as well as the resolution of poor customer interactions. | Shows the impact of customer experience and resolution on customer, business and performance metrics. |
Published 21 January 2021