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"We are seeing a lot of clients use the alerts to ‘harvest’ positivity”

Multi-language analysis

Cross-border working supported by analysis in every European language.

All rounder

All the capabilities you need in one place.

Analysis services included

Supporting clients beyond the charts with quarterly reports included.

     Published on 28 December 2020

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊 Business ⩩ Performance 📈
In built system to respond to feedback and integrations with CRM and other systems support the inner loop.Native analytics present data for outer loop resolution in many formats.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing is based on the number of contacts uploaded per year.ROI calculations not supported.Analysis in 27 languages (most European, Russian and China).Shows the impact of customer experience and resolution on customer, business and performance metrics.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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