“We give customers a voice, so our clients become more competitive."
Published on 27 December 2020
|Inner loop (individual issues)||Outer loop (systemic issues)||Employee experience (VoE)||Total price £, ££, £££||ROI calculation||Analysis languages||Metrics
CX 😊 Business ⩩ Performance 📈
|In-built case management supports the closure of individual cases.||Growing analytic capabilities identify themes and trends, pointing towards action.||All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.||Pricing is based on the cost to manage the platform e.g. number of people, licence costs.||ROI calculations not supported.||Analysis in over 100 languages.||Shows the impact of customer experience and resolution on customer, business and performance metrics.|