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“We give customers a voice, so our clients become more competitive."

Branded surveys

Surveys continue and enhance the brand experience.

VoC icon Voice of the Customer

Focus on VoC

Tight focus on Voice of the Customer and Employee.

Ask customer for solution

Provides extra context by asking the customer how to resolve issues.

     Published on 27 December 2020

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊 Business ⩩ Performance 📈
In-built case management supports the closure of individual cases.Growing analytic capabilities identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing is based on the cost to manage the platform e.g. number of people, licence costs.ROI calculations not supported.Analysis in over 100 languages.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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