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In person

Supports customer feedback received by employees.

Supports existing business reviews

Designed around existing business management structures.

For clients with customer relationships

Supports clients who know their customers in person.

     Published on 29 December 2020

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊 Business ⩩ Performance 📈
With largely anonymous feedback, does not track or support the follow up of individual issues.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing based on employee numbers to encourage the distribution of feedback and action.ROI calculation not supported.Analysis in English. Surveys and reports can be created for other European languages.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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