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"We believe an exception customer experience should be available to every organisation no matter what size”

Physical presence

Support of in-person experiences, blended with online surveys.

Strong employee engagement Voice of the Customer

No access, no problem

Employees don’t need smartphones or computers to be heard.

Natural language commentary

Charts and data interpreted in natural language.

     Published on 29 December 2020

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊 Business ⩩ Performance 📈
Inner loop supported by directing dissatisfied customers using online questionnaires to support.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Simple fixed price platform.ROI calculations not supported.Analysis in three languages with more on the roadmap.Shows the impact of customer experience and resolution on customer metrics.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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