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“Measuring an experience should be an experience in itself.”

Natural language commentary

Charts and data interpreted in natural language.

Visual, interactive surveys

Clients can brand surveys, add visual elements and engage customers with interactivity.

High response levels

Encourages customers to reply to surveys, increasing quantity and quality.

     Published on 29 December 2020

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊 Business ⩩ Performance 📈
In-built case management supports the closure of individual cases.Analytics identify themes and trends, dashboards with commentary point towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing is dependent on volume, type of services and client maturity.ROI calculations not supported.Analysis in 55 languages. Can combine and analyse surveys in up to 193 languages.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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