“it’s always good to encourage a business of any size to listen to customers”
Published on 22 February 2022
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|
 | | | £-££ |  | 13 | 😊 |
| Case Management integration supports the closure of individual cases. | Analytics identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX can be applied to the Voice of the Employee. | Pricing varies by number of feedback channels, platform functionality and professional services. | Platform and services support the calculation of ROI. | Analysis in 13 languages. Other left-to-right, right-to-left and character-based languages are supported as needed. | Shows the impact of customer experience and resolution on customer metrics. |
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After our confidential, 30-minute consultation, you will…
- See a path to using customer feedback to drive product, service and operational improvements
- Feel confident you and your team can continuously improve
- Be keen to get ahead of your competitors by using customer ideas to innovate