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“it’s always good to encourage a business of any size to listen to customers”

Analytics point solution

Gets clients to the source of customer pain – quick.

Channel aggregator

Creates a single score from all channels.

Instant analytics

AI needs no training, no data models.

     Published on 22 February 2022

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊
Business ⩩ Performance 📈
YesYesYes£-££Manually13😊
Case Management integration supports the closure of individual cases.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX can be applied to the Voice of the Employee.Pricing varies by number of feedback channels, platform functionality and professional services.Platform and services support the calculation of ROI.Analysis in 13 languages. Other left-to-right, right-to-left and character-based languages are supported as needed.Shows the impact of customer experience and resolution on customer metrics.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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