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"Our clients love the advanced platform capabilities and the agile and collaborative approach of our team"

Multi-language analysis

Cross-border working supported by analysis in over 250 languages.

All rounder

All the capabilities you need in one place.

Specialists in improvement

Facilitation and training in world class improvement methodologies.

     Published on 23 December 2020

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊
Business ⩩ Performance 📈
In-built case management supports the closure of individual cases.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing varies with client needs and uses. Both platform and services support the calculation of ROI.Analysis in over 250 languages.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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