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Published on 23 December 2020
| Inner loop (individual issues) | Outer loop (systemic issues) | Employee experience (VoE) | Total price £, ££, £££ | ROI calculation | Analysis languages | Metrics CX 😊 Business ⩩ Performance 📈 |
|---|---|---|---|---|---|---|
 | | | £-££ | | 250+ | 😊⩩📈 |
| In-built case management supports the closure of individual cases. | Analytics identify themes and trends, pointing towards action. | All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee. | Pricing varies with client needs and uses. | Both platform and services support the calculation of ROI. | Analysis in over 250 languages. | Shows the impact of customer experience and resolution on customer, business and performance metrics. |
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- See a path to using customer feedback to drive product, service and operational improvements
- Feel confident you and your team can continuously improve
- Be keen to get ahead of your competitors by using customer ideas to innovate