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"The best companies balance business, employee and customer needs – InMoment makes that easy"

Strong employee engagement Voice of the Customer

Engage employees

Employees are asked for their feedback on every inner loop (individual issue) closure.

All rounder

All the capabilities you need in one place.

Performance metrics

Calculates the cost of poor customer experience and the benefits of action.

     Published on 28 December 2020

Inner loop (individual issues)Outer loop (systemic issues)Employee experience (VoE)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX 😊
Business ⩩
Performance 📈
YesYesYes£££Yes103😊⩩📈
In-built case management supports the closure of individual cases.Analytics identify themes and trends, pointing towards action.All the data collection, analysis and presentation capabilities for CX are applied to the Voice of the Employee.Pricing varies by number of licences, platform functionality and professional services. Both platform and services support the calculation of ROI.Analysis in 103 languages, platform interface in 32 languages. Surveys support 49 languages and other left-to-right, right-to-left and character-based languages are supported as needed.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Schedule your free consultation and learn how you can keep up with rising customer expectations.

After our confidential, 30-minute consultation, you will…

  • See a path to using customer feedback to drive product, service and operational improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by using customer ideas to innovate
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