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“Our motto is Insight>Action>Outcomes; all on one screen for the CX professional”

Topic Discovery

Builds a proprietary text analytics model by recognising emerging topics.

CX Forecasting

Predict and understand which actions will have the greatest impact on your NPS score.

ROI Calculations

Understand the financial benefits of the actions you take in closing the loop.

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Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX performance metrics Business business metrics
Performance performance metrics
YesYes£-££Yes103performance metrics
business metrics
performance metrics
In-built case management supports the closure of individual cases.Analytics identify themes and trends, pointing towards action.Pricing varies by number of licences, platform functionality and professional services. Both platform and services support the calculation of ROI.Analysis in Turkish and English. Surveys support over 60 languages including right-to-left scripts.Shows the impact of customer experience and resolution on customer, business and performance metrics.

Updated 30 October 2022

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After our confidential, 30-minute consultation, you will…

  • See a path to product, service and journey improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by delighting your customers
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