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“we turn complex data into insights that inspire action”

Complex journeys

Designed to support complex customer journeys.

Causes of DSAT

Supports issue identification with granular data, coaching guides and follow-up questions.


Clients can define, measure and understand moments that matter (KPIs).

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Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX performance metrics Business business metrics
Performance performance metrics
YesYes£No13-17performance metrics
business metrics
Trigger based alerts and escalations ensure timely resolution of individual issues.Granular data and filter, together with text analytics and KPIs, identify opportunities for targeted improvements.Pricing is based on usage. Additional fees apply to implementation, integrations and optional modules.ROI calculations are not supported, but impact on CX metrics and KPIs are shownCategorisation in 13 languages, sentiment analysis in 17 languages.Shows the impact of customer experience and resolution on customer and business metrics.

Published February 2024

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  • See a path to product, service and touchpoint improvements
  • Feel confident you and your team can continuously improve your customer experience
  • Be keen to get ahead of your competitors by delighting your customers

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