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"We are seeing a lot of clients use the alerts to ‘harvest’ positivity”

Multi-language analysis

Cross-border working supported by analysis in every European language.

All rounder

All the capabilities you need in one place.

Analysis services included

Supporting clients beyond the charts with quarterly reports included.

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Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX performance metrics Business business metrics
Performance performance metrics
YesYes££No27performance metrics
business metrics
performance metrics
In built system to respond to feedback and integrations with CRM and other systems support the inner loop.Native analytics present data for outer loop resolution in many formats.Pricing is based on the number of contacts uploaded per year.ROI calculations not supported.Analysis in 27 languages (most European, Russian and China).Shows the impact of customer experience and resolution on customer, business and performance metrics.

Updated November 2021

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After our confidential, 30-minute consultation, you will…

  • See a path to product, service and journey improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by delighting your customers
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