“we empower employees to make the right decisions using the Voice of the Customer”
|Inner loop (individual issues)
|Outer loop (systemic issues)
|Total price £, ££, £££
|Integration with CRM and helpdesk software supports Inner Loop closure.
|Analytics identify the factors impacting CX and point towards action.
|Pricing is based on data / volume of feedback with minimal fees for some integrations and services.
|An ROI module is due for release
|Analysis in over 120 languages.
|Shows the impact of customer experience and resolution on customer and business metrics.