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“we empower employees to make the right decisions using the Voice of the Customer”

Ask Lumoa AI

Looking to get an answer to a specific question based on customer feedback or conversations? Just ask Lumoa AI.

Ease of use

Designed to bring the Voice of the Customer to everyone in the organisation.

Enhance contact centre performance

A stand-alone module supports agents and provides the feedback they need to grow and develop

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Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX performance metrics Business business metrics
Performance performance metrics
YesYes£growing capability120performance metrics
business metrics
Integration with CRM and helpdesk software supports Inner Loop closure.Analytics identify the factors impacting CX and point towards action.Pricing is based on data / volume of feedback with minimal fees for some integrations and services.An ROI module is due for releaseAnalysis in over 120 languages.Shows the impact of customer experience and resolution on customer and business metrics.

Updated 6 May 2023

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Schedule your free consultation and learn how to harness the power of CXM to grow your business

After our confidential, 30-minute consultation, you will…

  • See a path to product, service and touchpoint improvements
  • Feel confident you and your team can continuously improve your customer experience
  • Be keen to get ahead of your competitors by delighting your customers

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