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"We believe an exception customer experience should be available to every organisation no matter what size”

Physical presence

Support of in-person experiences, blended with online surveys.

Strong employee engagement Voice of the Customer

No access, no problem

Employees don’t need smartphones or computers to be heard.

Natural language commentary

Charts and data interpreted in natural language.

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Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX performance metrics Business business metrics
Performance performance metrics
YesYes£No3performance metrics
Inner loop supported with in built case management.Analytics identify themes and trends, pointing towards action.Simple fixed price platform.ROI calculations not supported.Analysis in three languages with more on the roadmap.Shows the impact of customer experience and resolution on customer metrics.

Updated July 2023

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Schedule your free consultation and learn how to harness the power of CXM to grow your business

After our confidential, 30-minute consultation, you will…

  • See a path to product, service and touchpoint improvements
  • Feel confident you and your team can continuously improve your customer experience
  • Be keen to get ahead of your competitors by delighting your customers

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