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“we are a productivity tool provider – giving busy managers the opportunity to understand and act on customer feedback”

Analytics point solution

Gets clients to the source of customer pain – quick.

Channel aggregator

Creates a single score from all channels.

Instant analytics

AI needs no training, no data models.

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Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX performance metrics Business business metrics
Performance performance metrics
YesYes£-££Manually13performance metrics
Case Management integration supports the closure of individual cases.Analytics identify themes and trends, pointing towards action.Pricing varies by number of feedback channels, platform functionality and professional services.Platform and services support the calculation of ROI.Analysis in 13 languages. Other left-to-right, right-to-left and character-based languages are supported as needed.Shows the impact of customer experience and resolution on customer metrics.

Updated 20 April 2023

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  • See a path to product, service and touchpoint improvements
  • Feel confident you and your team can continuously improve your customer experience
  • Be keen to get ahead of your competitors by delighting your customers

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