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“we give our clients whatever support they need to understand and use VoC”

Customer Journey Maps

Touchpoint surveys are presented in customer journey maps.

Strong Inner Loop

All the capabilities you need in one place.

Action

Consultancy services turn insight into action.

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Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX performance metrics Business business metrics
Performance performance metrics
Yesgrowing capability£Yes17performance metrics
In-built case management supports the closure of individual cases.Native and MS Azure AI supports sentiment and text analysis and cross tabbing. Services help clients turn insight into action.Flat pricing based on number of responses and services required.Services support the calculation of ROI.Analysis in 17 languages.Shows the impact of customer experience and resolution on customer experience metrics.

Updated May 2023

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Schedule your free consultation and learn how to manage rising customer expectations

After our confidential, 30-minute consultation, you will…

  • See a path to product, service and journey improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by delighting your customers
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