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“the practice of using customer feedback works better when we blend data”

Agile inner loop

Clients direct feedback to the right people as it arrives using collaborative tools e.g., Slack.

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15 survey types

Wide variety of survey types which clients build.

Richer stories

Survicate blends data to tell richer stories and point to opportunities.

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Inner loop (individual issues)Outer loop (systemic issues)Total price £, ££, £££ROI calculationAnalysis languages Metrics
CX performance metrics Business business metrics
Performance performance metrics
YesYes£NoN/Aperformance metrics
Alerts and ownership of feedback support clients' existing inner loop processes.Analytics identify themes and trends, pointing towards action.Offers free, fixed price and custom plans.No ROI calculations.No text analysis.Shows the impact of customer experience and resolution on customer metrics.

Updated May 2023

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  • See a path to product, service and journey improvements
  • Feel confident you and your team can continuously improve
  • Be keen to get ahead of your competitors by delighting your customers
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